SHIPPING
Packed and sent from Sydney. Free across Australia, and we ship worldwide.
Australia-wide
on business days
from Sydney
How Long to Dispatch?
Our team aims to maintain a 48 hour fulfilment window on business days. During high volume periods it may take up to 72 hours for orders to be fulfilled.
Any enquiries around this, contact our customer experience team at info@merked.com.au.
Rates by Region
Same price whether you're around the corner or across the country. Express is there if you want it sooner.
Enter your address at checkout and the rate will show. If nothing appears, email us and we'll quote it.
Taxes & Duties
Prices do not include relevant overseas customs duties, foreign taxes or other fees, which may be imposed. These are the responsibility of the customer.
Any duties or taxes charged on delivery are payable by the customer. MERKED is not responsible for these charges and cannot estimate them in advance.
Please check with your local customs office before ordering. If a parcel is refused or abandoned at customs, any costs involved are not covered by MERKED.
Delivery Issues
Once an order leaves us it is in the hands of the carrier. MERKED is not responsible for:
- Delays caused by the carrier, customs, weather or events outside our control.
- Parcels sent to an incorrect or incomplete address entered at checkout.
- Parcels marked as delivered but taken from an unattended address.
- Refused or unclaimed parcels, including any return costs incurred.
Please double-check your address before you pay. If something has gone wrong with your delivery, email us with your order number and tracking details and we'll do what we can to help chase it with the carrier.