RETURNS
We accept returns for store credit within 14 days, and we'll exchange your size where we still have it — as long as your return meets the conditions below.
store credit
Condition
label & tab intact
of Mind
or incorrect items
Store Credit & Exchanges
We accept returns for store credit within 14 days of receiving your order, provided the piece is in its original condition — unworn, unwashed, and returned with the internal MERKED label and leather back tab intact.
Please send it back in the original MERKED mailer, or similar protective packaging.
Runs are small. If the size you want is still in stock we'll exchange it and cover the cost of sending the new pair out. If it's sold out, you'll receive store credit for the full amount instead, valid on any future release.
Refunds
We do not offer refunds for change of mind, incorrect sizing, or unwanted items. Refunds will only be issued if:
- The item is faulty, or
- You have received the wrong item.
Reach out to our support team with your order number and clear photos, and we'll organise an exchange, store credit, or refund once approved.
How to Start a Return
To initiate a return for store credit or an exchange, contact us at info@merked.com.au.
All return costs are covered by the customer. New shipments for a size or item exchange are paid for by us.
Our Right to Reject
MERKED reserves the right to reject returns beyond the 14 day period, or pieces that are not in the original condition in which they were received — worn, washed, altered, or missing the internal label or leather back tab. If this is the case, the package will be returned to the customer, and any shipping costs involved will not be covered by MERKED.
Ready to Start?
Send us your order number and we'll take it from there.
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